GETTING THE BEST FROM US

A Guide for our Clients

BLOMKAMP COX Barristers and Solicitors want the best relationship between us in helping you with your matter and this guide tells you:

1. Your instructions will be looked after by:
   Mr John Cox LLB who is the Principal of our firm. If he is unavailable you may deal with Mr Ian Gibson LLB, our Staff Solicitor. If neither is available our Legal Executive, Jade Walker, or our Legal Secretary Sacha Peterson will be pleased to take a message from you.
2. Our office in Takapuna is open Monday to Friday from 8.30am to 5.00pm.
3. Our Service to you
   Our aim is to meet the standards of service set by the New Zealand Law Society and we will advise you of the basis upon which the costs will be charged and if reasonably possible an estimate of the costs (including disbursements) of the matter.
4. How can you help us:

• Give us clear instructions.
• Tell us if you have any important time limits
• Tell us if you have changed address
• Make sure we have understood each other correctly
• Ask if you are not sure about anything
• Deal with any important questions that arise promptly
• Keep in regular contact
• Don’t hesitate to ask for a progress report if you are worried about anything or do not hear from us when you expect

5. If you are concerned about the way your matter is being handled:

• Tell me if you feel you are not receiving the service you hoped for. I want to know if you are concerned about the way your matter is being handled. We can try to put it right and will look into it promptly and thoroughly.
• Mention it first to the person looking after your matter.
  
  If you are still concerned after that (or feel you are unable to discuss the matter) please contact the New Zealand Society and one of their staff will investigate it and contact you to talk about the problem. This will be at no extra costs to you.

Helping you is our practice®

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